Support

We usually reply within two working days.

Email us at support@totalive.app with a short description of the problem, the phone you're using, and a screenshot if you can. Please never send us your password.

Common questions

I didn't get the confirmation email. Check your spam or junk folder. If it's not there after a few minutes, try signing up again with the same address.

I forgot my password. On the log-in screen, tap Forgot password and follow the link we email you.

How do I connect with my coach? Ask your coach for their coach code, then enter it in the app under Account.

A food's nutrition looks wrong. Email us the food name and what the label says, and we'll fix it. You can also create your own version of any food.

How do I delete my account? See deleting your account.